Independent Contractor / Customer Service Associate
Passionate About Helping People and Finding Solutions — Atlanta Metropolitan Area
Customer Service Representative with 6 years of experience bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Top-notch oral and written communication skills
Understanding customer desires and needs
Analytical approach to customized solutions
Efficiently handling multiple priorities and delivering timely responses in fast-paced customer service environments.
Experienced in call center operations and development, supporting team performance and service quality.
Skilled in Customer Relationship Management systems, leveraging tools to track interactions and deliver personalized support.
Customer Service Representative (Kaiser Permanente)
January 5, 2026 – Present
Customer Service Representative
October 2024 – October 2025 · 1 year 1 month · Atlanta, Georgia
Customer Service Representative
February 2024 – August 2024 · 7 months
Customer Care Representative
October 2022 – October 2023 · 1 year 1 month · Atlanta, Georgia
Independent Contractor / Customer Service Agent
January 2019 – March 2022 · 3 years 3 months
Customer Service Representative (Kaiser Permanente) · Jan 5, 2026 – Present
Customer Service Representative · Oct 2024 – Oct 2025
Customer Service Representative · Feb 2024 – Aug 2024
Customer Care Representative · Oct 2022 – Oct 2023
Independent Contractor / Customer Service Agent · Jan 2019 – Mar 2022
Over 6 years of progressive customer service experience across multiple industries, including logistics, healthcare, e-commerce, and independent contracting.
Certified in AI For Business Operations, with mastery-level training in both ChatGPT and Claude — demonstrating a commitment to leveraging cutting-edge AI tools to enhance business processes and customer service delivery.
Currently an ISC2 Candidate, pursuing internationally recognized credentials in cybersecurity — reflecting a dedication to understanding security best practices relevant to modern customer service and data handling.
Andrew holds a Level I Yoga Instructor Certification, reflecting discipline, mindfulness, and a commitment to personal wellness — qualities that translate directly into patience, composure, and empathy in customer-facing roles.
Calm under pressure
Consistent and reliable
People-centered approach
Proven track record across multiple industries — logistics, healthcare, e-commerce, and independent contracting — with consistent, high-quality customer service delivery.
Enhances customer experiences by understanding desires and providing customized solutions that build long-term loyalty.
Passionate about helping people and finding solutions, with strong analytical problem-solving skills and service-oriented behaviors.
Ready to bring top-notch customer service skills, AI expertise, and a solution-focused mindset to your team? Reach out to connect.
Andrew Gordon